Contact & FAQs

Privacy Policy
Urban Golf
Effective Date: 06/03/2025

At Urban Golf, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, purchase our products, or engage with us.

1. Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, email address, phone number, and shipping/billing addresses.
• Payment Information: When you make a purchase, we collect payment details through secure third-party payment processors.
• Browsing Data: IP addresses, browser type, pages visited, and other analytics to improve our services.
• Marketing Preferences: Preferences for receiving marketing communications.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders.
• Communicate with you about your orders, inquiries, and promotions.
• Improve our website, products, and customer experience.
• Prevent fraud and ensure security.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

• Service Providers: Payment processors, shipping companies, and marketing tools.
• Legal Requirements: If required by law, legal processes, or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, track website traffic, and personalize content. You can adjust your cookie settings through your browser.

5. Data Security

We implement security measures to protect your personal data from unauthorized access, disclosure, or misuse.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications.
• Request data portability.

To exercise your rights, contact us at [Insert Contact Email].

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Urban Golfs Contact Page we will reply within 36 hours.

Urban Golf Shipping Policy

Date Last Updated: 06/03/2025

1. Processing Time:
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. In the event of high order volume, shipments may be delayed slightly.

2. Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary depending on the shipping method selected:

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days
• International Shipping: 7-21 business days (varies by location)

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Destinations: We currently ship to addresses within the UK, and Europe, and select international destinations. If your location is not available at checkout, please contact us for assistance.

4. Shipment Confirmation & Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

5. Customs, Duties & Taxes:
International orders may be subject to customs fees, duties, or taxes imposed by the destination country. Urban Golf is not responsible for these charges, and they must be paid by the customer.

6. Lost or Delayed Shipments:
Urban Golf is not responsible for delays caused by couriers or customs. If your package has not arrived within the expected timeframe, please check your tracking information and contact the shipping carrier. If further assistance is needed, contact our support team.

7. Incorrect Shipping Information: Please ensure that your shipping address is correct at checkout. If an incorrect address is provided, Urban Golf is not responsible for lost shipments or additional shipping charges for reshipping the order.

8. Returns Due to Failed Delivery:
If a package is returned to us due to an incorrect address, failed delivery attempt, or unclaimed status, we will contact you for re-delivery options. Additional shipping fees may apply.

For any shipping-related inquiries, please get in touch with our customer support team at Urban Golfs Contact Page we will reply within 36 hours

Urban Golf Refund Policy

Date Last Updated: 06/03/2025

1. Returns & Refunds Eligibility:
We accept returns for items within 30 days of purchase, provided they meet the following conditions:

• Items must be unused, unworn, and in their original packaging with tags attached.
• Proof of purchase is required.
• Items marked as final sale or custom orders cannot be returned.

2. Refund Process:
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, refunds will be processed within 5-7 business days to the original payment method.

3. Exchanges:
If you need a different size or color, we offer exchanges within 30 days of purchase. Please contact us to check availability before returning your item.

4. Non-Refundable Items:

• Gift cards
• Final sale items
• Used or damaged items (unless due to a manufacturing defect)

5. Return Shipping:
Customers are responsible for return shipping costs unless the item is defective or an error was made on our part. We recommend using a trackable shipping service as we are not responsible for lost returns.

6. Defective or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order with photos of the issue. We will arrange a replacement or refund as necessary.

7. Late or Missing Refunds:
If your refund has not been received after 7 business days, please check with your bank or payment provider. If you still have issues, contact us at Urban Golfs Contacts Page we will reply within 36 hours

Urban Golf Return Policy

1. Return Eligibility:
We accept returns within 30 days of purchase, provided the following conditions are met:

• Items must be unused, unworn, and in their original packaging with tags attached.
• A valid proof of purchase is required.
• Final sale items, custom orders, and gift cards are not eligible for return.

2. How to Initiate a Return:
To start a return, please contact our support team at Urban Golfs Contacts Page with your order number and reason for return. We will provide you with return instructions and shipping details.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or an incorrect item was sent.
• We recommend using a trackable shipping service, as Urban Golf is not responsible for lost or stolen return packages.

4. Inspection & Refund Process:

• Once we receive and inspect your return, we will notify you regarding the approval or rejection of your return.
• Approved returns will be refunded to the original payment method within 5-7 business days.

5. Exchanges:

• If you need a different size or color, please return your original item and place a new order.
• Exchanges are subject to product availability.

6. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or refund.

For any return-related inquiries, please reach out to our customer service team at Urban Golfs Contacts Page.